Terms of Service | The Scoop Force

Welcome to The Scoop Force. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site or booking any services.

1. Agreement to Terms

By purchasing, scheduling, or receiving services from The Scoop Force (“Company,” “we,” “us”), the customer (“Client,” “you”) agrees to be bound by these Terms of Service.

These Terms constitute a legally binding agreement governing all services provided.

2. Services Provided

The Scoop Force provides pet waste removal services on a recurring or one-time basis.

Services are performed on a route-based schedule
Specific arrival times are not guaranteed
Service days may shift due to routing, weather, or operational needs

3. Access to Property

Client must ensure safe and unobstructed access to the service area.

Gates must be unlocked and accessible
Dogs must be secured if necessary for technician safety

Failure to provide access:

Service will be considered completed
Client will still be charged in full
Return visits may incur an additional fee

4. Dog Safety & Assumption of Risk

Client represents that all dogs on the property are safe and non-aggressive.

Client agrees:

To restrain or remove any aggressive or unpredictable dogs
That Company has the right to refuse service if a dog is deemed unsafe

Assumption of Risk:
Client accepts full responsibility for any injury, damage, or incident caused by their dog(s).

5. Indemnification

Client agrees to indemnify, defend, and hold harmless The Scoop Force from any and all claims, damages, liabilities, costs, or expenses arising from:

Dog bites or animal-related incidents
Unsafe property conditions
Failure to disclose hazards

6. Limitation of Liability

To the fullest extent permitted by law:

The Scoop Force shall not be liable for indirect, incidental, or consequential damages
Total liability is capped at the amount paid for the most recent month of service

Company is not responsible for:

Pre-existing property damage
Hidden or concealed hazards (including but not limited to sprinklers, debris, holes, or sharp objects)
Damage caused by normal foot traffic

7. Service Scope Limitations

Service includes removal of visible pet waste only.

The following may impact service quality and are the Client’s responsibility:

Tall grass
Leaves, debris, or overgrowth
Poor yard conditions

Company does not guarantee removal of waste that is:

Obstructed
Frozen to the ground
Hidden beneath debris

8. Weather & Service Delays

Service may be delayed due to weather, including but not limited to:

Rain
Snow
Extreme heat

In such cases:

Service will be rescheduled at Company’s discretion
Routes may shift days

No refunds or credits will be issued due to weather-related delays.

9. Billing & Payment Authorization

By signing up for service, Client authorizes The Scoop Force to charge their payment method on file.

Billing occurs on a recurring basis (monthly or as agreed)
Payments must be made in advance of service

If payment fails:

Service may be paused or canceled
Company may retry payment at its discretion

10. Refund Policy

All sales are final.

No refunds for completed or scheduled services
No refunds for missed service due to lack of access
No refunds for dissatisfaction related to yard condition limitations

10A. Mid-Billing Cycle Cancellation (No Prorated Refunds)

All services are billed in advance on a recurring billing cycle.

If the Client cancels service after a billing cycle has started:

The Client will retain service access for the remainder of the paid period
No partial, prorated, or mid-cycle refunds will be issued
Service will terminate at the end of the current billing period unless otherwise specified

This applies regardless of service usage, including:

Missed visits
Customer-requested pauses
Property access issues
Weather-related rescheduling

Exceptions may be made at Company’s sole discretion.

11. Satisfaction Guarantee

The Scoop Force may offer a satisfaction guarantee.

To qualify:

Client must report the issue within 24 hours of service
Company will determine appropriate resolution (re-service or other remedy)

Guarantee does not apply to:

Conditions outside Company control
Issues related to Sections 3, 7, or 8

12. Service Suspension & Termination

Company reserves the right to refuse, suspend, or terminate service at any time for any reason, including:

Unsafe conditions
Aggressive animals
Non-payment

Client may cancel service at any time prior to the next billing cycle.

13. Photos & Communication Consent

Client agrees that The Scoop Force may:

Send service-related communications (texts, emails)
Provide service confirmation photos (e.g., gate closure)

These are for operational and quality assurance purposes.

14. No Guarantees or Warranties

Services are provided “as is” without warranties of any kind.

Company does not guarantee:

A completely waste-free yard under all conditions
Specific timing of service

15. Governing Law

These Terms shall be governed by the laws of the State of
North Carolina

16. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration, rather than in court.