Welcome to The Scoop Force. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site or booking any services.
1. Agreement to Terms
By purchasing, scheduling, or receiving services from The Scoop Force (“Company,” “we,” “us”), the customer (“Client,” “you”) agrees to be bound by these Terms of Service.
These Terms constitute a legally binding agreement governing all services provided.
2. Services Provided
The Scoop Force provides pet waste removal services on a recurring or one-time basis.
Services are performed on a route-based schedule
Specific arrival times are not guaranteed
Service days may shift due to routing, weather, or operational needs
3. Access to Property
Client must ensure safe and unobstructed access to the service area.
Failure to provide access:
Service will be considered completed
Client will still be charged in full
Return visits may incur an additional fee
4. Dog Safety & Assumption of Risk
Client represents that all dogs on the property are safe and non-aggressive.
Client agrees:
Assumption of Risk:
Client accepts full responsibility for any injury, damage, or incident caused by their dog(s).
5. Indemnification
Client agrees to indemnify, defend, and hold harmless The Scoop Force from any and all claims, damages, liabilities, costs, or expenses arising from:
Dog bites or animal-related incidents
Unsafe property conditions
Failure to disclose hazards
6. Limitation of Liability
To the fullest extent permitted by law:
The Scoop Force shall not be liable for indirect, incidental, or consequential damages
Total liability is capped at the amount paid for the most recent month of service
Company is not responsible for:
Pre-existing property damage
Hidden or concealed hazards (including but not limited to sprinklers, debris, holes, or sharp objects)
Damage caused by normal foot traffic
7. Service Scope Limitations
Service includes removal of visible pet waste only.
The following may impact service quality and are the Client’s responsibility:
Company does not guarantee removal of waste that is:
Obstructed
Frozen to the ground
Hidden beneath debris
8. Weather & Service Delays
Service may be delayed due to weather, including but not limited to:
In such cases:
No refunds or credits will be issued due to weather-related delays.
9. Billing & Payment Authorization
By signing up for service, Client authorizes The Scoop Force to charge their payment method on file.
If payment fails:
10. Refund Policy
All sales are final.
No refunds for completed or scheduled services
No refunds for missed service due to lack of access
No refunds for dissatisfaction related to yard condition limitations
10A. Mid-Billing Cycle Cancellation (No Prorated Refunds)
All services are billed in advance on a recurring billing cycle.
If the Client cancels service after a billing cycle has started:
The Client will retain service access for the remainder of the paid period
No partial, prorated, or mid-cycle refunds will be issued
Service will terminate at the end of the current billing period unless otherwise specified
This applies regardless of service usage, including:
Exceptions may be made at Company’s sole discretion.
10B. Annual Membership Refund Policy
Customers enrolled in an annual membership may cancel at any time by providing notice to The Scoop Force. Cancellation will become effective at the end of the customer’s current billing month, and scheduled service will continue through that period. Any refund of prepaid annual membership fees will be calculated by re-pricing all completed service months at the then-current standard month-to-month rate, without any annual-plan discount, promotional pricing, or bundled savings. The total amount owed for services already provided will be deducted from the annual amount paid, and any remaining unused balance will be refunded. If the recalculated value of services already provided is equal to or greater than the amount paid, no refund will be due. Refunds, if any, will be issued within 10 business days after final account review.
11. Satisfaction Guarantee
The Scoop Force may offer a satisfaction guarantee.
To qualify:
Guarantee does not apply to:
Conditions outside Company control
Issues related to Sections 3, 7, or 8
12. Service Suspension & Termination
Company reserves the right to refuse, suspend, or terminate service at any time for any reason, including:
Unsafe conditions
Aggressive animals
Non-payment
Client may cancel service at any time prior to the next billing cycle.
13. Photos & Communication Consent
Client agrees that The Scoop Force may:
Send service-related communications (texts, emails)
Provide service confirmation photos (e.g., gate closure)
These are for operational and quality assurance purposes.
14. No Guarantees or Warranties
Services are provided “as is” without warranties of any kind.
Company does not guarantee:
15. Governing Law
These Terms shall be governed by the laws of the State of
North Carolina
16. Dispute Resolution
Any disputes arising from these Terms shall be resolved through binding arbitration, rather than in court.
Client agrees:
17. Changes to Terms
The Scoop Force reserves the right to update these Terms at any time.
Continued use of services constitutes acceptance of any updates.
If you have any questions about these Terms or our services, please contact us at:
The Scoop Force
📍 Charlotte, North Carolina
📧 info@thescoopforce.com
🌐 www.thescoopforce.com
By initiating service, both parties agree to the above terms and responsibilities.
